Legal Notices

Dear Friends,

All the companies belonging to the Swiss CosmoLab and Renouve Group (hereinafter "the Swiss CosmoLab and Renouve Group") welcome you and thank you for connecting yourselves to this web site (hereinafter "the Site").

By using the Site you unconditionally consent to the following usage terms and conditions which can be modified by the Swiss CosmoLab and Renouve Group, in its sole discretion, at any time and without previous notice; by using the Site after any such change you agree to unconditionally comply with the terms and conditions as they are changed.

The information, images, photographs, trademarks, products and in general the elements and material that you will find in the Site are disclosed only for promotional and advertising purposes; you may download or copy any of such elements and material only for private, personal and not commercial use.

Trademarks and other intellectual property rights

The information, images, photographs, trademarks, products and in general the elements and material made available through this Site are and will remain the exclusive property of the Swiss CosmoLab and Renouve Group; no right, title and/or interest in any material or software may be deemed assigned to you as a result of any such download or copying. You may not reproduce, totally or in part (except for private, personal and not commercial use), distribute, publish, transmit, modify totally or in part, or sell any of such information, images, photographs, trademarks, products and in general elements and material contained in this Site.

In particular, the logos, brands and trademarks "Swiss CosmoLab", "Renouve", the stylized flower and all other related marks and logos, whether registered or not, depicted in this Site are and will remain the exclusive property of the Swiss CosmoLab and Renouve Group and their reproduction, distribution, publishing, transmission, modification, totally or in part, sale and any other usage in general for any purpose, reason or cause is hereby expressly prohibited.

The information, elements and in general the material contained in this Site may contain inaccuracies or typographical errors and may be subject to modification or updating by the Swiss CosmoLab and Renouve Group, in its sole discretion, at any time and without previous notice.

The software programs connected to this Site may present malfunctions and may contain viruses or other damaging elements.

Use of this Website and its Data

Unless expressly permitted by the Swiss CosmoLab and Renouve Group in writing or elsewhere on this website, you may not copy, reproduce, distribute, publish, store, cache, disseminate, display, perform, modify, create derivative works from, transfer, sell or in any way exploit the content of this website. You may not attempt to obtain lists of users or gain access to personal information of users or others from or via this website. You also may not use spiders, crawlers or similar utilities or use any automatic means to access, log-in to the website to register regarding any of its features. You may not attempt to obtain unauthorized access to computer systems, data or any services made available on or via their website or use their website or the services made available on or via it to interrupt, damage, disable, flood or impair this website, or to interfere with any other party’s use and enjoyment of it. You may not use this website or its services or features in violation of any third party’s intellectual property or other proprietary or legal right, or of any applicable law. You may not attempt to circumvent, reverse engineer, decrypt or otherwise alter or interfere with this website.

Limitations on Use

Use of this website is intended solely for informational and entertainment purposes and as an online store. This website is not intended to provide medical information or advice. If you believe that you have a medical condition or medical need that relates to, or could be affected by, the use of any the Swiss CosmoLab and Renouve Group product or service, consult your health-care provider prior to use.

No warranties - Disclaimer

The Swiss CosmoLab and Renouve Group and its employees, officers, directors and shareholders, make no representations and warranties of any kind, express or implied, with respect to this Site or any of its information, elements, software and material in general and expressly disclaim any responsibility in relation thereto; consequently, they cannot be considered liable and responsible, for any reason, cause or title, for any and all damages, of any kind and entity, direct or indirect, arising out of or in connection with the use, inability to use or performance of the information, elements and material contained in this Site even if the Swiss CosmoLab and Renouve Group has previously become aware of the possibility of such damages.

No liability

By using the information or any element or material contained in this Site you solely remain liable and responsible for any and all possible losses, costs, expenses and damages, direct or indirect, of any kind and entity, arising from or related to the utilization of this Site.

You will therefore indemnify and hold harmless the Swiss CosmoLab and Renouve Group and its employees, officers, directors and shareholders from and against any and all claims damages, losses, costs and expenses including the attorneys fees and court costs, arising from or related to your use of this Site.

Links

The connected sites (links) are not controlled by the Swiss CosmoLab and Renouve Group, as a consequence, the Swiss CosmoLab and Renouve Group not, and will not be, liable or responsible, for any reason or cause, for any contents of these connected sites or of the connection addresses. There is no adherence on the part of the Swiss CosmoLab and Renouve Group resulting from the connection of our site to the other connected sites.

Submission and mailing to the Site - Indemnity

All the information, ideas, images, photographs and in general the material, of any kind , sent to this Site or to the Swiss CosmoLab and Renouve Group in relation to this Site, except your personal data (first name, last name and e-mail address), will be treated as non confidential and attributed irrevocably and freely, with their submission or mailing, to the Swiss CosmoLab and Renouve Group which will have the unconditional and unlimited right to reproduce, transmit, distribute, modify, sell and in general use any such information, ideas and material; consequently, the submission or mailing of such information, ideas and material will be considered as an irrevocable and unconditional consent to their free utilization by the Swiss CosmoLab and Renouve Group without any obligation to make reference or advertisement, in whatsoever form and with any means, to the fact of your submission and mailing, unless expressly requested by the Law.

You solely remain liable and responsible for the contents of any and all information, ideas, images, photographs and in general material submitted or mailed to this Site; as a consequence, you will indemnify and hold harmless the Swiss CosmoLab and Renouve Group and its employees, officers, directors and shareholders from and against any and all claims damages, losses, costs and expenses including the attorneys fees and court costs, arising from or related to such material submitted or mailed.

Additional Features

This website may offer certain special features, functions, activities, offers or promotions (such as contests, sweepstakes or discounts at participating retailers) that be subject to terms of use, rules or policies in addition to, or in lieu of, these terms of use. We may notify you of the foregoing, but it is your responsibility, before participating in any such event, to read and understand all applicable terms, rules and policies related to it.

In the event that visitors shall be permitted to post comments, testimonials and other content, for any content so posted, you grant the Swiss CosmoLab and Renouve Group and its affiliates, a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display, make, sell that content, in whole or in part, in any form, media, or technology now known or later devised or perfected. You represent and warrant that you own or otherwise control all of the rights to any such content that you may be permitted to post; that the content shall be accurate; that use of that content will not cause injury to any person or entity; and that you indemnify the Swiss CosmoLab and Renouve Group and its affiliates for all claims resulting from content you post.

Products

The Swiss CosmoLab and Renouve Group attempts to be accurate in its product descriptions. However, the Swiss CosmoLab and Renouve Group does not warrant that any product descriptions or other content on this website is accurate, complete, reliable, current or error free. The appearances of colors and other product characteristics may vary depending on the monitor you use and other technical factors. If the description of a product offered by the Swiss CosmoLab and Renouve Group via this website is not materially accurate, your sole remedy is to return it in unused condition.

Products
made available through this website or purchased or received via it are for your personal, non-commercial use and not for resale. You may only order products from this website if you are at least eighteen years old. Unless otherwise indicated, all prices on this website are in Great British Pounds. You agree to pay in full for any purchases, including any applicable taxes and delivery charges. Certain products that you may purchase or otherwise receive via this website may be subject to additional terms and conditions provided to you at or before the time of purchase. The risk of loss for all products purchased from this website passes to you upon our delivery to the carrier. The Swiss CosmoLab and Renouve Group reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you, whether due to suspected fraud or impropriety, stock limitations, operational or marketing decisions or any other reason; in that event, you will only be charged for quantities actually shipped.

Customer Accounts

You are responsible for maintaining the confidentiality of your account and any applicable password or other security device and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

Authorized dealers

This website is the official website of the Swiss CosmoLab and Renouve Group for the United Kingdom. To help ensure quality control, the Swiss CosmoLab and Renouve Group products are sold at retail exclusively by authorized retailers. A number of our authorized retailers also maintain websites that are authorized to sell the Swiss CosmoLab and Renouve Group products. If you obtain the Swiss CosmoLab and Renouve Group products from any source other than through this website or from an authorized retailer, you do so at your own risk, and any the Swiss CosmoLab and Renouve Group product guarantee may be void. If you have any doubt about whether a particular retailer is authorized in the United States, Canada, Latin America and the Caribbean, please contact us at [email protected] In Europe, Africa, the Far East, the Middle East and the Pacific Rim, please contact us at [email protected]

Applicable Law - Disputes

The usage terms and conditions of this Site shall be governed by the substantive laws of United Kingdom without regard to the conflict of law principles.

Any dispute arising under these terms and conditions or out of your use of this Site shall be resolved exclusively by the competent Court of LondonUnited Kingdom.

By using this Site you fully agree to the jurisdiction of, and venue in, such Court.

Eligibility

 

In order to make a purchase through the Swiss CosmoLab and Renouve Group website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details, you represent and warrant that the payment details you provide on ordering are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

 

The purchase of merchandise through the Swiss CosmoLab and Renouve Group website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

 

Accuracy of content

 

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are exclusive of delivery charges. If you are ordering within the EU, the total cost of your order is the price of the merchandise plus VAT at the current rate and delivery charges as set out in the delivery options section of this website.

 

International customers do not pay VAT and are responsible for their own tax.

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.

 

To the extent permitted by applicable law, Swiss CosmoLab and Renouve Group disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

 

Availability

 

All items are subject to availability. Validly stated prices on our website remain in effect for as long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

 

Ordering errors

 

You are able to correct errors on your order up to the point at which you click on 'Submit Order' on the final page of our ordering process.

 

Delivery

 

Deliveries can be made worldwide. As our parcels usually require a signature upon delivery; we are unable to deliver to PO Box addresses. If you have a question about delivery we will advise you if you email our customer services team on [email protected]

 

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and English bank holidays. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. Any delivery timescales are indicative only.

 

Acknowledgement and acceptance of your order

 

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at [email protected] quoting your order number.

 

We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

 

Inspection

 

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or cancel the order in accordance with your cancellation right and/or return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

 

Payment

 

Payment can be made by any of the following methods: Visa, Mastercard, Solo, Maestro/Switch, Paypal or Amex, Discover, Delta, EuroCard, Electron using the option to pay through PayPal guest option. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card or PayPal account being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Swiss CosmoLab and Renouve Group, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

If your delivery address is within the EU or USA, no additional taxes will be charged to you. If your delivery address is outside of the EU or USA you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods from UK, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of UK, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Legally binding contract

 

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

 

Cancellation right

 

Under the distance selling regulations, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise, please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department at [email protected] or in writing to: Customer Services, Renouve Ltd, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom.

Your statutory rights are not affected.

 

Returns

 

Swiss CosmoLab and Renouve Group hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition. Please view our returns policy and procedure for full details of how to return your goods. Your statutory rights are not affected.

 

Privacy policy

 

Swiss CosmoLab and Renouve Group values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'My Account'. You can access 'My Account' directly to amend any personal details, for example, if you change your address. If you wish to place an order on our website, you will also be required to provide credit or debit card details.

 

Swiss CosmoLab and Renouve Group do not store any credit card information and the information is only used to process the payment through our merchant account services and we will not share the information with any third parties unless needed to process or follow up on the payment.

 

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

 

i. Administration of our site

 

The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

 

ii. Customer service

 

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

 

iii. Direct marketing

 

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.

 

We do not pass on your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies' products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data etc. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

 

iv. Cookies

 

The Swiss CosmoLab and Renouve Group website uses cookies to record a unique reference on your computer. We use cookies to identify you, tailor our products and services to suit your personal interests, estimate our audience size, track visits and sales. Our cookies do not remember your credit card details. You can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

 

v. Data protection

 

Swiss CosmoLab and Renouve Group is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms and conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'My Account'.

 

Returns policy

 

Swiss CosmoLab and Renouve Group hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition.

 

Please follow the four steps outlined below to return your goods to Swiss CosmoLab and Renouve Group:

 

Step 1

 

Please email our customer services team at [email protected] to obtain a returns authorisation number (RAN). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

 

Step 2

 

Once you have received your RAN, please enter it into the space provided on the returns form included in the documentation you receive with your order. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

 

Step 3

 

Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage)

 

Step 4

 

All returned goods will be examined upon receipt, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

 

Your payment for the goods will be refunded by Swiss CosmoLab and Renouve Group as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party, you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions.

 

Your statutory rights are not affected.

 

Delivery options

 

Swiss CosmoLab and Renouve Group is pleased to offer you a range of four delivery options for online orders within the UK:

 

Option 1: STANDARD

 

Delivery within three to five working days 
£5
including VAT or Free of Charge

 

Option 2: EXPRESS*

 

Delivery the following working day 
£7
including VAT

Your order must be placed before midday on the previous working day

 

Option 3: EXPRESS PLUS*

 

Delivery before 12 noon the following working day 
£10 including VAT

Your order must be placed before midday on the previous working day

 

Option 4: SATURDAY MORNING*

 

Delivery on Saturday before 12 noon 
£20 including VAT

Your order must be placed before before midday on the preceding Friday

 

EUROPE

 

Delivery by courier at various rates and delivery times depending on location.

Delivery within 28 working days where we do not choose to offer delivery by courier at a price of £10 including VAT

 

REST OF THE WORLD

 

Delivery by courier at various rates and delivery times depending on location.

 

Delivery within 28 working days where we do not choose to offer delivery by courier at a price of £15 including VAT

 

*Our STANDARD delivery service is available for all addresses within the UK. Our EXPRESS, EXPRESS PLUS and SATURDAY MORNING delivery services are available for all UK mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and English Bank holidays.